How to Reactivate a Deleted User Account

If a user account has been accidentally deleted and needs to be restored, you will need to contact our support team to have the account reactivated. Account restoration cannot be performed directly from the admin interface and requires assistance from our engineering team.

How to request an account restoration

To request a deleted user account be restored, please reach out to our support team with the following information:

• The user's full name

• The user's email address

• Any other identifying details that may help locate the account

Our team will coordinate with engineering to restore the account and confirm once it has been reactivated.

After the account is restored

Once the account has been restored, the user should be able to log in again. To ensure a smooth login experience, we recommend the following steps:

• Desktop users: Clear the browser cache and restart the browser before attempting to log in.

• Mobile users: Try closing and reopening the app before logging in.

If the user continues to experience issues after the account has been restored, please contact our support team for further assistance.