Deposit Appears as “Deposited” on Payment but Is Missing From the Deposit Screen or Accounting Integration

If a payment shows a "deposited" status but the corresponding deposit cannot be found on the deposit screen or within your accounting integration (e.g., Sage), the deposit may still be in a draft/pending state and has not been finalized.

Why does this happen?

A deposit can appear as deposited on the payment record even when the deposit itself is still in a draft or pending status. This means the deposit has not been fully processed and will not sync to your accounting software until it is finalized.

How to resolve it

1. Navigate to the Deposits screen in Moab.

2. Locate the deposit that is in a pending/draft state. You can filter or search for deposits by status to find any that have not been finalized.

3. Open the deposit and click Mark Deposited to finalize it.

Once marked as deposited, the deposit will move out of its pending state and should appear correctly in both the deposit screen and your accounting integration.

Check for other pending deposits

It is a good idea to periodically review your deposits list for any others that may still be in a pending or draft state, as these will also not sync to your accounting software until finalized. You can do this by filtering the Deposits screen by status to identify any outstanding items.