Invoice Billing Cycle Doesn’t Match the Off-Rent Date

When an order is off-rented and the off-rent date is backdated, you may notice a discrepancy between the billing cycle end date shown on the invoice and the actual off-rent date. This is expected system behavior and does not indicate an error in pricing.

How backdated off-rents affect invoices

When an order is off-rented on one date but backdated to an earlier date, the invoice will reflect the following:

• Pricing: Calculated based on the backdated off-rent date (the earlier date).

• Billing cycle end date: May display the date the off-rent was actually processed in the system, rather than the backdated date.

For example, if an order is off-rented on August 31st but backdated to August 28th, the billing cycle on the invoice may show August 31st as the end date, while the pricing will correctly reflect only the duration up to August 28th.

Is the customer being charged correctly?

Yes. Even though the billing cycle end date may appear later than the backdated off-rent date, the customer is only charged for the correct rental period based on the backdated date. Charges will reflect the applicable weekly (or other periodic) rate for the rental duration, plus any applicable one-time fees such as pickup and delivery.

Can this be adjusted?

This display behavior is a result of how the system handles backdated orders and is not something that can be manually corrected on the invoice. The billing cycle end date discrepancy is cosmetic in nature — the actual charges applied to the invoice are accurate.

If you have further questions about a specific invoice or believe there is a genuine pricing error, please contact our support team for a detailed review.