MOAB Displays a Blank White Screen

Last updated: September 8, 2026

If MOAB is loading as a blank white screen or links from text/email notifications are not working, this is typically caused by a stale browser cache. You can resolve this without clearing your entire browsing history by performing a hard refresh.

How to Perform a Hard Refresh

A hard refresh reloads the page while clearing the cached data for that specific page only — it will not delete your entire browser history or cache.

Browser / OS

Shortcut

Google Chrome / Firefox (Windows & Linux)

Ctrl + Shift + R or Ctrl + F5

Google Chrome / Safari (macOS)

Cmd + Shift + R (Safari uses Cmd + Option + R)

Microsoft Edge (Windows)

Ctrl + F5

On Mobile

If you are accessing MOAB on a mobile device, you will need to go to your browser's Settings and clear all browsing history/cache, as a keyboard shortcut is not available.

If the Issue Persists

If a hard refresh does not resolve the blank white screen, try the following steps:

  1. Close the browser completely and reopen it.

  2. Clear your browser's cookies and cache fully through the browser settings, then log in again.

  3. Try accessing MOAB in a different browser (e.g., switch from Chrome to Edge or Firefox).

If none of the above steps resolve the issue, please contact our support team for further assistance.